Gallery Archives - HOTEL MONT NIMBA

Restaurant

admin — Sat, 10 Jan 2015 10:36:03 +0000

Talking about improving hotel operations can´t go without addressing SOPs, which are at the heart of a hotel´s operations. They play a key role in making sure processes run smoothly and guests are provided with the best service, as consistently as possible.

Writing SOPs seems like an easy task at hand, but be careful, taking the cookie-cutter approach here could cost you dearly. We are mainly talking about two things here;

Every hotel is different, make sure your SOPs reflect that. Some workflows might work well for one hotel, but require small changes to make it work perfectly for another;
BRANDING!: making sure that your brand values are reflected in your SOPs is essential. It allows employees to adopt the values of your hotel and thereby communicate the brand message that you would like to portray much better to your guests.

The post Restaurant appeared first on HOTEL MONT NIMBA.

Other

admin — Sat, 10 Jan 2015 10:35:00 +0000

When we talk about cost control in the hotel industry, we typically refer to the management of expenses and the optimization of resources. By diligently managing costs, hotels can ensure profitability and financial sustainability. Cost control challenges can vary from hotel to hotel, depending on the market segment, location, and star classification, but most hotels face similar issues. Hoteliers highlight the wider economic situation as the next biggest challenge (48%), followed by staff acquisition and retention (43%) and cost of staff (42)%.

Before digging further into why cost control is important for hotels, it is important to follow a structured approach with clearly defined steps that help to make well-informed decisions:

Identifying expenses: All expenses incurred by the hotel are identified and categorized.
Establishing benchmarks: Allows you to compare results vs. other similar hotels.
Analysing expenses: Identifying outliers that require further review.
Implementing cost-saving measures: Based on the analysis, cost-saving measures are implemented in the areas where costs can be reduced without affecting the quality of service.
Monitoring expenses: The hotel’s expenses are continuously monitored to ensure that the cost-saving measures are effective.

The post Other appeared first on HOTEL MONT NIMBA.

Rooms

admin — Sun, 05 Jan 2014 10:36:56 +0000

Technology plays an integral role in improving hotel operations. A solid tech stack can help hotels save time and improve guest experience. Specifically, the below tools can greatly improve your hotel´s operational performance:

PMS (Property Management System) & POS (Point of Sale System)

Frictionless interaction with customers;
Reduce labor intensity and risk of errors through automation;
Access to better data (less prone to errors than manual reporting);
Well-designed systems allow for features such as keyless check-in.

CRM system (Customer Relationship Management)

Drive loyalty and increase service level through personalized offerings;
Automated marketing initiatives including email campaigns.

RMS (Revenue Management System)

More in-depth analysis of hotel performance;
Less time-consuming analysis.

Internal collaboration tools

Software to manage guests’ preferences, requests, complaints, maintenance, housekeeping, internal communication and more…

The post Rooms appeared first on HOTEL MONT NIMBA.